Client Agreement & Terms & Conditions
Pax Bespoke, Last updated: May 2026
This Client Agreement (“Agreement”) sets out the terms and conditions under which Pax Bespoke provides design, supply, and/or fitting services. By paying a deposit, approving a design, or proceeding with installation, the client agrees to the terms outlined below.
1. Scope of Services
Pax Bespoke offers a Full Supply Service, with all IKEA materials supplied by Pax Bespoke.
The agreed scope will be confirmed in writing prior to booking.
2. What Is Not Included by Default
Unless agreed in writing, the following are not included:
2.1 Waste Removal
Pax Bespoke does not remove general household waste or recycling. Clients are responsible for arranging skip hire or waste collection where required.
2.2 Cardboard & Packaging Removal
Optional service: £65 per room. This fee contributes toward skip-hire costs due to limitations at our warehouse location.
2.3 Removal of Existing Wardrobes / Built-ins
- Dismantling only: £100
- Dismantling and disposal: £250 (includes recycling)
All disposal is carried out separately to ensure compliance with local waste regulations.
2.4 Handles
Handles are not included unless specified in the approved design. Clients may supply their own non-IKEA handles, which will be fitted at no extra cost provided they are suitable for installation.
2.5 Lighting Installation
Integrated wardrobe lighting is available at £65 per light inc. VAT, including light unit, cables, transformer, and installation.
3. Payment Terms & Quote Validity
- A 50% deposit is required to secure a booking and commence the project.
- The remaining balance is payable upon completion of installation.
- Quotes are valid for 28 days from the date of the design consultation.
- Payments are accepted by card, Apple Pay or Google Pay through Stripe.
Deposit Policy
Deposits are non-refundable after 14 days from booking.
4. Service Options Explained
4.1 Full Supply Service
Under this option, Pax Bespoke manages the supply of IKEA materials. Included:
- All IKEA materials supplied by Pax Bespoke
- Delivery received at our warehouse (no home deliveries)
- Secure, dry storage until installation
- Inspection for missing or damaged items
- Resolution of IKEA delivery or manufacturing issues
- Spare components brought where possible to minimise delays
4.2 Design Changes After Booking
Once the final design has been approved, Pax Bespoke accepts no responsibility for any changes made by the client without prior written agreement. This includes colour changes, alternative door styles, frames, or interiors, and any change affecting measurements, cutting, or installation requirements.
Any design change after the fitting date is booked must be approved in advance. A £50 design amendment fee applies for any required review or re-planning. Unapproved changes may result in additional charges, installation delays, or rescheduling if installation is not viable on the day.
5. Fitting & Installation (Applies to All Services)
5.1 Preparation
- Review of the approved project plan
- Protection of floors and surrounding areas
- Removal of skirting boards, coving, picture rails, or carpets where required
5.2 Customisation & Assembly
- Use of professional cutting tools with dust-extraction systems
- Cutting of frames, shelves, and infills to precise dimensions
- Assembly of frames, interiors, and doors
- Secure wall mounting for stability and safety
- Final measurements and adjustments for a flush, built-in finish
5.3 Finishing
- Installation of panels, trims, and infills
- Application of white, paintable sealant around wardrobes
- Final clean-up prior to handover
Painting of sealant or surrounding areas is not included.
6. Materials Included
Pax Bespoke supplies all standard materials required to achieve a built-in finish, including:
- Infill panels and custom-cut materials
- Sealant, glue, filler, and sandpaper
- Screws, fixings, and wall-mounting kits
- Structural timber and reinforcement materials
7. Rescheduling, Access & Site Conditions
- Installation dates changed within 7 days of the scheduled date incur a £150 + VAT rescheduling fee.
- The client must ensure clear access and sufficient working space on installation day.
- Parking must be provided or paid for by the client.
8. Final Payment & Completion
The final balance must be paid and confirmed before the installation team leaves the site. Completion is deemed to occur once installation has finished and the site has been handed over.
9. Exclusions & Liability
- Pax Bespoke is not responsible for existing or future mould, damp, or structural issues.
- We are not liable for delays caused by incorrect information, missing items, or changes made by the client.
10. Acceptance of Terms
By proceeding with the project, paying a deposit, or confirming a fitting date, the client confirms that they have read, understood, and accepted these Terms & Conditions.
For any questions about these terms, contact us at [email protected].